Artificial Counterfactual Estimation (ACE): Machine Learning-Based Causal Inference at Airbnb

1 · Airbnb · March 16, 2022, 7:44 p.m.
By: Zhiying Gu, Qianrong WuSummaryWhat if you wanted to measure the impact of a change to your business, but it was not possible to run a randomized controlled experiment? That’s exactly the problem we faced when measuring the benefit of a new tool used by Airbnb operations to automate part of their workflow. Due to organizational constraints, it was simply not possible to randomly assign the tool to operations agents; even if we could make random assignments, the sample sizes were too small to ...