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By: Zhiying Gu, Qianrong WuSummaryWhat if you wanted to measure the impact of a change to your business, but it was not possible to run a randomized controlled experiment? That’s exactly the problem we faced when measuring the benefit of a new tool used by Airbnb operations to automate part of their workflow. Due to organizational constraints, it was simply not possible to randomly assign the tool to operations agents; even if we could make random assignments, the sample sizes were too small to ...