Continuing our commitment to customers: introducing phone support for ATOs

By Casper Sorensen, Vice President, Customer ExperienceAt Coinbase, our goal is to be the most trusted crypto platform. Our security team significantly invests to protect our 68+ million users.We take many steps to protect our customers from account takeovers (ATOs), which are often caused by phishing campaigns, SIM swaps, or support scams.First, every customer is opted in to two-factor authentication by default. This level of security is not the default for many traditional financial institutio...

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