The Training Is Coming From Inside the CMS

1 · The New York Times · May 20, 2021, 3:48 p.m.
Illustration by Oscar Bolton GreenTo train a 1,700-person newsroom, The New York Times added tooltips and guidance to the CMS.By Eric Athas and Taylor PoulosIn an era where storytelling is constantly evolving, how do you seamlessly train a newsroom with 1,700 journalists spread around the world?That’s a question near and dear to the Newsroom Development & Support team (or, N.D.S.), a department responsible for driving change at The New York Times. The team has trained reporters and editors on ev...