[BUG] Business verification permanently blocked after expired Persona session — no retry available

· Community Openai · Oct. 23, 2026, 8:11 a.m.
Summary
The blog post discusses a blocking issue with OpenAI's business verification process, where an expired Persona session led to a permanent rejection state without the possibility of retry. It highlights a lack of engineering investigation and no recovery procedure, calling for review from the relevant development team.