Why I tried to kill token billing (and why we kept it)

· Stripe · Oct. 1, 2026, 8:24 p.m.
software development Customer Experience business strategies pricing models
Summary
The author discusses the drawbacks of token billing as a customer-facing pricing model, arguing that invoices should reflect the value delivered by the product rather than the costs involved in its creation. The blog contrasts the utility of token billing infrastructure with its potential negatives for customer experience.
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