Why your voice AI leaks customer data on every sensitive call, and how we fixed it

This blog post discusses the common issues with voice AI technology that handles customer personally identifiable information (PII) during sensitive calls. It details three major problems: unmasked data across multiple systems, regulatory risks due to scale, and inadequate detection tools for voice data. The author introduces a solution in the form of an inline redaction layer that safeguards sensitive information before it is processed by the language model.