How incidents can teach us about what’s already working well

15 · Surfingcomplexity · May 3, 2026, 4:21 a.m.
Summary
This blog post discusses a famous optical illusion to illustrate how our perception can be influenced, drawing parallels to the learning that incidents in software development can provide. It suggests that understanding these illusions can help us recognize what methodologies or processes in our work may be effective, even if they go unnoticed.