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Sometimes a request is much less interesting than the motivation behind the request, which the requestor might not even fully understand. Sometimes people demand a giraffe, when really, they just need a ladder, or better yet, they need things to not be up so high. “There are ZERO giraffes in here and that makes me ANGRY! Fix it!!” Yes, this is unreasonable. But if you don’t try to hear past it, then you’ll only see an unreasonable demand. Marking it with your judgement, it is easy to dismiss....