The author reflects on the cumbersome user interface of Adobe Acrobat compared to the simplicity of Apple’s Preview while filling out forms for a house purchase. They criticize the current trend in web design that favors cluttered experiences filled with ads and pop-ups, driving users to rely on AI and chatbots. The piece questions why users are opting for generative AI tools despite their flaws and suggests that a better web experience could reduce this reliance on chatbots.