Leveraging text generation models to build more effective, scalable customer support products.Gavin Li, Mia Zhao and Zhenyu ZhaoOne of the fastest-growing areas in modern Artificial Intelligence (AI) is AI text generation models. As the name suggests, these models generate natural language. Previously, most industrial natural language processing (NLP) models were classifiers, or what might be called discriminative models in machine learning (ML) literature. However, in recent years, generative m...