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Your business is secure. Even if it’s not, you have to feel that it is. Money is coming your way. You are doing well. You are one of the lucky ones. Most are not so fortunate. You can afford to be generous. All great service comes from this feeling of generosity and abundance. Think of all the examples of great service you’ve encountered: free refills of coffee, letting you use the toilets even if you’re not a customer, extra milk and sugar if you need it, and an employee that spends a wh...