Why 78% of customers try to bypass your AI agent

· Twilio · Aug. 28, 2026, 10:34 p.m.
Industry Insights customer-service human-connection consumer behavior AI agents
Summary
A Twilio study reveals that 78% of consumers attempt to bypass AI agents to connect with humans, highlighting dissatisfaction with AI interactions. The post discusses reasons for this behavior and offers strategies to mitigate the issue.
Read full post on www.twilio.com →
AUTHOR
Advertise
Sponsor diff.blog
Put your product in front of developers who read and write about their craft. One exclusive sponsor at a time.
Become a sponsor →