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At Instacart, we’re not just using generative AI to develop new features in the Instacart app that will help transform peoples’ relationships with food — we’re using it in unique ways internally, too. Last fall, we unveiled Ava, an internal AI assistant powered by OpenAI’s GPT-4 model. Ava comes equipped with an array of features including conversation search, automatic model upgrades, and a unique “Prompt Exchange” that encourages users to share and reuse prompts, enhancing collaborative produc...