To Apply Machine Learning Responsibly, We Use It in Moderation

Illustration by Hollie FullerConcerns over implicit bias in machine-learning software raised important questions about how New York Times comment moderators can leverage this powerful tool, while also mitigating the risks.By Matthew J. Salganik and Robin C. LeeIt’s a common refrain on the internet: never read the comments. All too often, the comment section is where trolls and toxic behavior thrive, and where measured debate and cordial conversation ends. The New York Times comment section, howe...

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