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One of the most important functions of a contact center is to create a seamless experience for the customer. That’s true whether they connect with your business via phone, chat, email, or all of the above.To create that seamless experience, contact center agents need the right tools to:Access customer data and context of previous interactionsCommunicate with customers and other team members on various channelsAnalyze past interactions and identify trendsAnd moreIntegrating the right apps and sof...