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Posted by Max Saltonstall A little over 10 years ago, we launched the IT Residency Program (ITRP) at Google with a twofold mission: to provide exceptional tech support for Googlers and to empower the next generation of IT pioneers. ITRP’s founding principle is learning and development. In addition to formal on-the-job IT support training, the program takes its residents through a focused career development path, including a hands-on rotation in a specific Google function in their chosen special...