★ Providing faster support using auto-impersonation

In the SaaS'es I usually work on (Flare, Mailcoach Cloud, Oh Dear), we've recently introduced an improvement to how we handle support. We call it "auto-impersonation". In this blog post, I'd like to tell you all about it. From impersonation... When working on any Saas product, you'll get support questions from your users. Those questions will be specific to your SaaS but often involve something not working correctly in the UI or some weird results that are displayed. You could check your databa...

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