New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

1 · Amazon Web Services · Sept. 27, 2021, 12:23 p.m.
During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound […]...