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Rebuilding our Support Tech architecture at LyftOn the support tech team at Lyft, we’ve been rebuilding our support systems to better stand the test of time and enable our growth. We chose to “move thoughtfully” and “not be afraid to change things” instead of the popular hacker mentality of “move fast and break things.” This strategy was fueled by a deep understanding of what challenges existed in the past, what is needed now, and what is required for the future.The result is a new generation of...