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“Meeting…” is an ongoing series from NYT Open that features New York Times employees from different corners of the company.Illustration by Claire MerchlinskyWhat are your pronouns?He/HimWhat is your job title and does it mean?Lead Software Engineer. I work with Customer Care, specifically on the Insights and Analytics team. We build platforms that gather and analyze data that help improve our readers’ experience when they contact The New York Times.How long have you been at The Times?It will be ...