Locked out after unauthorized MFA change – unable to update existing Case #14452615

· Community Openai · Sept. 17, 2026, 4:20 a.m.
user-experience account-security mfa support issues
Summary
A user is locked out of their ChatGPT account after an unauthorized change to MFA settings and is unable to contact support due to a loop in the Help Center, seeking resolution for their existing case.
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