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最近在整理旧日的备忘录时，偶然间翻到了多年前写给老板的一封邮件。随着每一个字句的流淌，思绪也随之穿梭回到往昔，当年那个意气风发，满怀热情，勇敢直言，无惧无畏的少年已然跃然于纸上。 Dear Xxx, Few months ago, you posted 4 questions to me: Who is our customer? What’s the job the customers expect us to do? How we can do the job 10x better? How to define the success? After months contemplation and exploration, I had my thoughts: Who is our customer? From employee’s perspective, leadership is the customer From engineer’s perspective, peoples who use our service are our customers What’s th...