Many of us dread calling a contact center, daunted by the prospect of long queues and frustrating holds. But interactive voice response (IVR) technology removes a great deal of those grievances, enabling contact centers to give callers a streamlined, personalized experience.Thanks to innovations like IVR, contact centers no longer have to have a poor reputation. Instead, contact centers can be a valuable customer resource, all while helping businesses save money and provide better customer engag...