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How we built our in-house chat platform for the web
At Grab, we’ve built an in-house chat platform to help connect our passengers with drivers during a booking, as well as with their friends and family for social sharing purposes. P2P chat for the Angbow campaign and GrabHitch chat We wanted to focus on our customer support chat experience, and so we replaced the third-party live chat tool that we’ve used for years with our newly developed chat platform. As a part of this initiative, we extended this platform for the web to integrate with our ...