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Picture this: you’re scrolling through a social media app on your phone while half-browsing Netflix for something to watch on your TV and doing your taxes on your computer. Then, someone tries calling you.If your first instinct is to reject the call, you’re not alone—today’s consumers are all digital, all the time. That’s why to meet shifting standards for customer service, your organization’s contact centers must evolve past what outdated call centers can provide.Your customers deserve a compre...