How Ariel Chen built trust before she built automation

· Zapier · Sept. 23, 2026, 9:32 p.m.
Summary
Ariel Chen, overseeing People Operations at Figma, discusses how she established trust within her small team while managing a high volume of international background checks. She emphasizes the importance of reliability in her system to ensure timely onboarding despite challenges with compliance and processing delays across 12 countries.
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