From failure to success: The birth of GrabGPT, Grab’s internal ChatGPT

The blog post chronicles the development of GrabGPT, an internal AI tool at Grab, which emerged from an initial failed project aimed at alleviating workload on the company's ML support channels. The author explores the challenges faced, the pivot to creating a proprietary chatbot, and its successful adoption within the company, emphasizing lessons learned about persistence, timing, and collaboration.