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In the past year, Hootsuite has grown significantly, which has necessitated strategic changes throughout the company. These changes include how customers learn about the product, and how they’re supported while engaging with it. A key component of our customer’s digital experience is the Hootsuite Help Center. With over 18 million customers on the platform, there is a good chance that they have come across content that either lives in the Help Center or is packaged and served up via an API to ot...