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I was having a conversation with a friend recently and she told me about her boss, the founder of the small company she works at. Her department’s been struggling a lot in the past few months, but instead of rolling up his sleeves to offering to help them get through it, his reply was, “I’m sorry you’re going through that.” While you can’t be involved in every bit of day-to-day work as an entrepreneur, you do have to make sure your team knows you’re on their side. Sometimes that means moving res...