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As a SaaS founder, I often face the challenge of balancing the needs and requests of different clients. Sometimes, a client may ask for a feature that would add some complexity to our product, and that may not be aligned with our vision or the best interests of our community. That’s what happened recently, when one of our clients asked for a feature that would allow him to manipulate the commissions system for his drivers. He claimed that this was the legal way of doing business, and that he wou...