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In our modern technological age, when a site or service goes offline it can really disrupt up our day. What’s worse than unexpected downtime? Contacting support only to receive the dreaded “looks good on our end” reply. As technical people, it’s our job to be ahead of the curve. Self-diagnosing issues and starting a dialog with support with a bunch of information up front will usually turn a “LGTM” into a “we have our engineers looking into this” faster than you can ping a server. Getting starte...