Building trust in agentic tools: What we learned from our users

346 · · Jan. 5, 2026, 3:44 p.m.
Summary
This blog post explores how trust between humans and AI agents can be built through a series of micro-inflection points in their interactions, rather than through singular breakthroughs. It identifies four main pillars of trust—safeguarding actions, providing transparency, remembering context, and anticipating needs. The post emphasizes the incremental nature of trust-building through positive interactions and offers design recommendations for organizations deploying AI agents, highlighting the importance of user control and deliberate design focusing on user needs.