Beyond “How May I Help you? “

1 · Airbnb · Dec. 18, 2018, 6:01 p.m.
Beyond “How May I Help You?”How we used sequence models and LSTM networks to suggest responses for our customer service agentsBy Xin (Cindy) Chen, Mengting WanThe Airbnb office in Dublin offers plenty of workspace beyond your desk.At Airbnb, we serve a global community of hosts and guests. An essential part of Airbnb’s business is to provide high quality customer service at scale. Live chat is one of our customer support channels, where customers can chat with our customer service agents to reso...