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In the article Ask vs guess culture I appreciated the attention drawn to the conflict between the typical "ask" culture at work and the more typical "guess" culture in personal life. At a high level, western corporate work operates almost entirely in ask culture. But people working at these companies often operate in or were raised in guess culture, which as you might expect, is ripe for feeling misunderstood and frustrated. This week, we experienced an after-hours outage at work. I work later...