An AI Odyssey, Part 3: Lost Needle in the Haystack

· John Cook · March 27, 2026, 4:32 p.m.
AI artificial-intelligence AI Reliability usability AI customer-service e-commerce Shopping Technology
Summary
In Part 3 of "An AI Odyssey", the author shares his experience using an AI shopping assistant on an e-commerce site to find an obscure product question. He reflects on the limitations and expectations of AI tools in customer service contexts.
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