Agent to Agent Calls in Connect: DynamoDB

1 · Mike Mendez · Dec. 9, 2021, midnight
Overview I got some feedback after my original post that it would be tedious maintaining a DynamoDB table for agent extensions. I wanted to make a complete solution and decided it would be a fun project to automate maintenance of the table. First thing I had to redesign the table to keep track of unused extensions. Then I made another Lambda in Python that updated the table when triggered by a scheduled EventBridge Event. Once I was done I wanted to make it easy to deploy. While looking into us...