Customer centricity – the digital transformation driver in the logistics sector

1 · Ubuntu · April 21, 2022, 11:44 a.m.
It was clear that reality had begun to shift, and that what once would have been horrifying — the outpouring of rage against a backdrop of constant, low-grade mistrust — had become the new normal. This is how the author of the New York Times described the stories of the irate customer behaviour that started […]...