84% of enterprises plan to boost AI agent investments in 2026

A recent survey conducted by Zapier reveals that 72% of enterprises are using or testing AI agents, with 84% planning to increase investments in the technology over the next year. Key findings indicate a human-in-the-loop approach is common and that AI agents are primarily used in customer support and operations. The adoption of AI agents is seen as a significant trend, with potential for automating routine workflows in various departments.