Customer service is everything

1 · · July 1, 2014, midnight
I was honestly surprised that CD Baby was such a runaway success. But I was even more surprised to find out why. Whenever I was out at events, I’d listen as musicians would tell other musicians why they chose CD Baby. Was it the pricing? The features? Nope. The top reason, by far, was this: “They pick up the phone! They reply to my emails! You can talk to a real person!” Who could have guessed? Despite all your efforts put into features, pricing, design, partnerships, and more, people will c...