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Unreliable maps, loopholes, and evolving customer expectations: Challenges of building a ride-hailing product.Some time ago, it wasn’t uncommon for Gojek’s ‘Allocations’ team to find discrepancies in the rides our driver partners completed. Some of them seemed to be achieving their daily targets with unnatural ease, while others accepted rides near a customer’s location, and magically appeared further on the map. We weren’t even aware that some of our partners were capable of teleportation.Sourc...