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This is a process improvement book, so it’s a bit dry. But it’s probably the best book of this kind that you’ll ever read. It gets to business. It’s a small book. It speaks in clear terms, avoiding jargon. It is dense and to the point. It has clarifying examples and real-world examples. It has funny little pencil drawing illustrations. The power of efficiency can be brought to a business context, as is usual and the assumption of the book....