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This story — about all the things that could, and do, go wrong in software design and development — is an incredibly important cautionary tale about the work we do in our field, and our role in it. Read it thoroughly and always from the perspective of how, given the domain, the product failed its us. Customizability breeds problems because it’s the opposite of enforcing constraints, which are fundamental to robust system design. Without constraints, it becomes difficult to scope the impact of ch...