Discovering and Classifying In-app Message Intent at Airbnb

1 · Airbnb · Jan. 22, 2019, 5:01 p.m.
Conversational AI is inspiring us to rethink the customer experience on our platform.Authors: Michelle Du, Shijing YaoGet embraced by plenty of natural light, brick, and plant in our new office in downtown Seattle.Airbnb’s mission is to create a world where everyone can belong anywhere. Ensuring good communication between guests and hosts is one of the keys to developing a sense of belonging as well as a smooth and worry-free trip experience for guests. Millions of guests and hosts communicate o...