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Conversational AI is inspiring us to rethink the customer experience on our platform.Authors: Michelle Du, Shijing YaoGet embraced by plenty of natural light, brick, and plant in our new office in downtown Seattle.Airbnb’s mission is to create a world where everyone can belong anywhere. Ensuring good communication between guests and hosts is one of the keys to developing a sense of belonging as well as a smooth and worry-free trip experience for guests. Millions of guests and hosts communicate o...