👩💻 Join our community of thousands of amazing developers!
As our reliance on technology and digital solutions grows, it’s no surprise that businesses have adapted to connect with customers everywhere. Contact centers, like Twilio Flex, are innovative solutions to the rising demand for round-the-clock, omnichannel communications.Implementing a contact center is only the first step toward optimizing your customer service strategy. Next, you’ll need to understand whether your contact center performs adequately or falls behind. So how do you do that?With d...